Cookie Policy
1. Introduction
This Cookie Policy explains how Expadus Health, operated by ELENA PERVA Ltd., Bulgaria, uses cookies and similar tracking technologies on our website expadushealth.com and our mobile application (the "Services").
This policy should be read alongside our Privacy Policy, which provides further detail on how we handle your personal data.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website owners.
Similar technologies include:
- Local Storage: Data stored in your browser that persists between sessions
- Session Storage: Data stored temporarily for the duration of your browsing session
- Pixels / Web Beacons: Small transparent images used to track user behaviour
3. How We Use Cookies
We use cookies for the following purposes:
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website. Without them, core features would not function. These cookies cannot be disabled.
| Cookie / Storage | Purpose | Duration |
|---|---|---|
| Session Token | Maintains your login session and authentication state | Session / 30 days |
| CSRF Token | Protects against cross-site request forgery attacks | Session |
| Cookie Consent | Stores your cookie preferences (localStorage: cookieConsent) | Persistent |
| Locale / Language | Remembers your preferred language setting | Persistent |
| Chat Session | Maintains your live chat session continuity | Session |
3.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information. All data is aggregated and therefore anonymous. These cookies require your consent.
| Cookie / Service | Purpose | Duration |
|---|---|---|
| Internal Page Views | Tracks pages visited, referral source, and browsing patterns to improve our Services | 26 months |
| Google Analytics | Provides detailed website traffic analysis, user demographics, and behaviour flow | Up to 26 months |
| Google Tag Manager | Manages and deploys analytics and marketing tags | Session |
3.3 Marketing Cookies
These cookies are used to deliver advertisements and marketing content that is relevant to you. These cookies require your consent.
| Cookie / Service | Purpose | Duration |
|---|---|---|
| Facebook Pixel | Tracks conversions from Facebook ads, builds targeted audiences, and enables remarketing | Up to 180 days |
| Email Tracking | Tracks email opens and link clicks in our marketing campaigns via unique tokens | Per campaign |
4. Your Cookie Choices
4.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to:
- Accept All: Enable all cookie categories (necessary, analytics, and marketing)
- Customise: Choose which optional cookie categories to enable or disable
- Reject Optional: Only allow strictly necessary cookies
You can change your preferences at any time by clearing your browser's local storage or cookies for our domain, which will trigger the consent banner to appear again.
4.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete individual or all cookies
- Block cookies from specific or all websites
- Set your browser to notify you when a cookie is being placed
Please note that blocking all cookies may affect the functionality of our website, particularly features requiring authentication.
Browser cookie settings guides:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and Site Permissions
4.3 Opt-Out Links
You can opt out of specific third-party tracking:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Facebook: Adjust your ad preferences at Facebook Ad Settings
- General opt-out: Visit Your Online Choices (EU)
5. Push Notifications
Our mobile application and website may request permission to send push notifications. These use device tokens (Firebase Cloud Messaging) and are not cookies, but serve a similar tracking function. You can:
- Decline the notification permission prompt
- Disable notifications in your device settings at any time
- Manage notification preferences in your account settings
6. Local Storage and Session Storage
In addition to cookies, we use browser local storage and session storage to:
- Store your cookie consent preferences
- Cache user interface preferences (theme, language)
- Maintain temporary form data to prevent loss during navigation
These function similarly to cookies and are subject to the same consent requirements for non-essential data.
7. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our use of cookies or applicable regulations. The "Last Updated" date at the bottom of this page indicates when this policy was last revised.
8. Contact Us
If you have questions about our use of cookies, please contact us:
ELENA PERVA Ltd.
Email: privacy@expadushealth.com
Website: expadushealth.com/contact
Last Updated: March 31, 2026